Support That Surprises: Proactive Help Your Customers Will Love

Great customer support isn’t just about reacting to problems—it’s about anticipating them. Proactive support means reaching out before customers even realize they need help, transforming a good experience into a truly great one. 

Simple automated touches can make a big difference: 

• Send order confirmation emails 

• Provide real-time shipping updates 

• Remind customers about abandoned carts 

These timely notifications keep shoppers informed, reduce uncertainty, and build trust. 

Real-World Success: Amazon leverages predictive analytics and AI-powered chatbots to stay one step ahead of customer needs. For example, if an order is delayed, their system: 

• Automatically notifies the customer 

• Suggests alternative options 

This proactive strategy resulted in: 

• A 30% reduction in average handle time 

• 40% more requests resolved without human intervention 

• A significant boost in overall customer satisfaction 

🥑AVOS TOP TIP: Proactive customer support not only improves efficiency but also builds lasting trust and loyalty. By anticipating and addressing issues early, you keep customers happy and coming back for more. 

Need support in realizing your dream? Book your time with us today! Whether you're looking for expert guidance or tailored virtual services, we’re here to help you succeed.  

📞 Call us at +61 2 8503 8282 ✉️ Email us at hello@avovirtualservices.com.au or book online to chat to Sunelle https://scheduler.zoom.us/introduction-to-avo-virtual-services-how-can-we-help/introduction-to-avo-virtual-services-how-can-we-help  

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