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One of ServiceM8’s most underrated features is Badges . Badges are simple icons or flags you attach to jobs or clients — but the magic...

If you’re still juggling multiple calendars, it’s time to connect them. ServiceM8’s Calendar Import add-on  syncs your external calendars...

If you’re running a trade business, no-shows cost you more than wasted time. They eat into revenue, mess up your scheduling, and...

Here’s the thing… signing clients is exciting. Doing the work is satisfying. Sending the invoice feels like progress. But waiting (and...

You’ve done the dance. Hours spent researching the lead, tailoring your pitch, prepping for the meeting. The calendar invite is locked...

Behind every great customer support team lies a strong commitment to learning and growth . Continuous training transforms good agents...

Customer support isn’t just about solving problems—it’s about learning from them . Collecting and acting on feedback is the secret sauce...

Mistakes happen — even in the best-run businesses. What truly sets a company apart is how they handle those “oops” moments . Service...

Great customer support isn’t just about reacting to problems—it’s about anticipating them . Proactive support means reaching out before...